Chief Customer Officer

neil.cerbone@related.com
LinkedIn

Neil Cerbone is a renowned thought leader and current Chief Customer Officer at Related Companies, responsible for Related’s entire commercial, residential, and retail portfolio. Neil is recognized as the architect behind the highly acclaimed Hudson Yards' Customer Experience, which has set new industry standards. Neil has spearheaded the transformation of employee experience at Hudson Yards, and is an expert in creating scalable catalytic techniques that reverse traditional paradigms. As Related’s Chief Customer Officer, Neil has embraced the tremendous advantages continuously evolving technologies offer to create a holistic experience for tenants tied to the physical office.

Neil has been published in Fast Company Magazine, T&D Magazine, Training Magazine and American Banker. He has also authored several case studies for American Society of Training and Development’s (ASTD) case study series of books. Neil has spoken at dozens of industry conferences for Accenture, Deloitte, PwC, J&J, Pfizer, PNC, Chase, Citi, U.S. Bank, and the National Gay & Lesbian Chamber of Commerce [NGLCC]